FAQ
To place an order, simply browse our website, select your desired items, and follow the checkout process.
You’ll receive a confirmation email once your order is placed.
We offer collections such as Fashion, Home & Garden, Kids, and Pet Picks.
After placing an order, you’ll receive an order confirmation email indicating that we’ve received your order and your payment has been authorized.
We accept secure payments via PayPal, MasterCard, Maestro, Visa, American Express (Amex), Shop Pay, Apple Pay, and Google Pay.
Once your order has been shipped, you will receive an email with a tracking number.
You can use this number to track your order on the Track Your Order page.
United Kingdom: Free shipping on all orders.
International Orders: Shipping costs vary depending on your location and will be shown at checkout.
International Orders: Shipping costs vary depending on your location and will be shown at checkout.
Processing time: 1–3 business days.
Shipping time: Typically 4–6 business days, depending on your location.
Shipping time: Typically 4–6 business days, depending on your location.
Please check your spam/junk folder. If you still don’t see it, email us at hello@morivello.com with the subject line
“Order Confirmation Not Received.”
Orders can only be changed or canceled before they are processed. Contact us as soon as possible at
hello@morivello.com.
We offer a 30-day return policy. Items must be in the same condition as received, with tags and original packaging.
Contact us at hello@morivello.com to initiate a return.
For defective or damaged products, we provide a prepaid return label free of charge.
For all other returns, customers are responsible for shipping costs.
Contact us immediately at hello@morivello.com with photos.
We will arrange a return and cover the shipping costs.
We currently do not offer direct exchanges. Please return the item you have and place a new order separately for the replacement.
Refunds are processed within 10 business days after we receive and inspect your return.
Your bank or credit card provider may take additional time to post the refund.
Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination.
Use the tracking number provided in your email to check the status.
If you still have issues, contact us at hello@morivello.com.
You can reach us by email at hello@morivello.com or by phone at +44 7893 926722.
PCI Compliance ensures that your payment information is processed securely, protecting your card details from fraud.
Morivello adheres to these strict standards.
Contact us immediately at hello@morivello.com.
We take such matters seriously and will assist you promptly.
We use SSL encryption to secure sensitive information during transactions.
We never share your personal data with third parties and always prioritize your privacy.